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1. Q: Can I use LSI hosted CaseVantage if my organization does not use CT Summation?
A:
Yes. LSI-hosted CaseVantage is a 100 percent Web-based centralized review solution. HIDE ANSWER
2. Q: My organization uses another application for hosting. Can I still use LSI for Managed Document-Review Services?
A:
Yes. LSI is happy to provide our clients select services. However, bundled services will yield our most aggressive pricing. We work with all our clients to customize the service offerings which meet their individual needs and budgetary constraints. HIDE ANSWER
3. Q: My organization handles hosting in-house. What can LSI-hosted CaseVantage offer our organization?
A:
We are available to handle large cases which exceed your in-house capacity and to handle matters which require a neutral third party to provide hosting services. HIDE ANSWER
4. Q: Our organization handles certain services such as collection and processing in-house. Can we still work with LSI?
A:
Yes. LSI will work with your internal resources (or your clients’) to ensure that processes and facilities, including equipment, meet minimum standards related to security, quality assurance and data integrity. HIDE ANSWER
5. Q: Why does LSI work with partners for forensics, collections and processing services?
A:
LSI believes it is in the best interest of our clients to be able to work with providers with specialized skills and proprietary software. This helps us maintain our focus on value, customer service, security and project management. HIDE ANSWER
6. Q: What is included in LSI’s project management?
A:
Each project is assigned a dedicated project manager, providing the client a single point of contact. Your project manager will provide complete and updated project documentation, explain your service options, proofyour bills, provide status reports based onyour reporting criteria and schedule regular status conference calls. HIDE ANSWER
7. Q: What is included in LSI’s training services?
A:
Working with your legal team on the creation of customized, project-specific training documentation. The training documentation will include incorporation of case specific protocols. Training will include group sessions and one-on-one scheduled sessions during the life of the project. LSI considers training a core element of client satisfaction. Training is a value-added service included in our hosting and managed document-review services. HIDE ANSWER
8. Q: How can I be sure my data is safe in the event of a disaster?
A:
We employ a combination of continuous data protection technology and off-site data storage to ensure your data is always secure in the event of a disaster. HIDE ANSWER
9. Q: Is Legal Solutions, Inc., an established company?
A:
LSI is an established, privately held, profitable, stable company. We are expanding our service offerings in response to our clients’ demands, specifically related to managed document-review services. HIDE ANSWER
10. Q: How can LSI help our organization during pitches for new business?
A:
LSI offers scalable resources for handling large-scale document reviews without the infrastructure investment. We also provide aggressively priced document-review options, which include security, quality control, monitoring and auditing measures needed to handle the complex challenges of electronic document reviews and productions. HIDE ANSWER
11. Q: Is your infrastructure scalable to meet our growing hosting needs?
A:
Our enterprise-class system is designed to accommodate the largest cases. It is built around the EMC Celerra NS series, which employs EMC’s UltraScale architecture to deliver 99.999 percent availability and up to 384 Terabytes of raw fiber channel data storage capacity. HIDE ANSWER
12. Q: What advantages can LSI bring to small and mid-sized companies or firms considering out-sourcing litigation support services and litigation support systems?
A:
LSI offers all its clients – regardless of size – access to secure, scalable, hosted document-review solutions. LSI hosting also includes value-added services such as project consulting, project management and training. Our offerings are an excellent opportunity for small and mid-sized organizations to expand their capabilities without the infrastructure investment. HIDE ANSWER
phone: 630.968.0504 | fax: 630.968.0801 | 2001 Butterfield Road, Suite 1040, Downers Grove, IL, 60515 | Copyright© 1993-2009 Legal Solutions, Inc.